Problem
Fast-growing Paramount Services needed a scalable system that wouldn’t stall growth. To be able to compete successfully in the market and win contracts, the company also needed a system with solid quality control processes in place.

Solution
Paramount Services implemented a flexible and scalable Greentree system that it could demonstrate to customers.

Outcome
Greentree is helping Paramount Services win contracts. Including the Greentree system in tender documents as one of the company’s strengths, has become an important part of winning deals.

The Full Story

Greentree’s Business Partner Verde has helped Paramount Services build a highly customised system that works as a quality stamp when tendering for contracts.

Paramount Services previously used CBA and upgraded to Greentree in 2006. While CBA was doing an OK job it didn’t have all the functionality the growing company needed, says Paramount Services finance director Bill Wu.

The company went to market for a new supplier and chose Greentree after evaluating a number of systems. Verde demonstrated the system and Paramount Services was impressed by the broad range of modules it offered – in particular Workflow, which was a unique feature back then, says Bill. Verde handled the implementation of the system very well, says Bill. “Verde has very responsive staff,” he says. “They get the work done.”

“Greentree nearly sounded too good to be true in the beginning,” he continues. “We were thinking, ‘can it really do all that?’, but it has delivered. Previously, we were struggling to get the information we needed. Now, it’s all in one place where authorised staff can easily access what they need to move processes forward.”

Part of Paramount Services’ strategy is acquisition – it has bought four companies in less than four years and has doubled sales in that same time period.

“The Greentree system allows for aggressive growth without any problems,” says Bill. “Another benefit is the flexibility of the system – it allows us to design it just the way we want it.”

Verde helps with custom development to enable Paramount to get as much as possible out of the system – a service that Bill values highly.

Greentree’s eService portal has also worked well for Paramount. The online portal lets customers log in for real time access to information. They can also log support requests and monitor activities and transactions.

“We started offering clients web access last year and it has been a great success,” says Bill. “Now our clients can see the benefits of the system for themselves.”

Another important benefit from the system is the increased search-ability, and with such an extensive number of stock codes this has been vital. “Serial and batch tracking is greatly improved with Greentree and has proved essential, especially because we are an ISO accredited organisation”, says Teresa.

But the biggest benefit by far is Greentree’s contribution to winning large contracts. “We have just won a five-year national contract, worth $10 million, partly thanks to Greentree,” says Bill. “The customer was really impressed with our Greentree system. They even came to visit us to see what our system can do and that impressed them.”

Bill says for a service-based business it is vital to be able to show customers how the company manages the service it’s offering and how it deals with complaints.

“We often put the Greentree system in our tender documents to show that we can handle the quality control side,” he says. “By helping us win tenders, Greentree certainly gives us an edge over our competitors.”

Business Benefits

• Greentree is helping Paramount Services win tenders. Customers are impressed with the system, in particular the quality control functionality.
• Paramount Services has acquired four companies and doubled its sales in less than four years. The scalable Greentree system facilitates growth effortlessly.
• Flexibility allows Paramount Services to customise the system in order to get the maximum benefits out of it.
• Greentree’s online eService portal gives customers real time access to information.
• The Greentree system has increased efficiency across the company by around 10%.

About Paramount Services

Paramount Services is a leading New Zealand franchise company providing commercial cleaning and property maintenance services. The company has 200 staff and more than 130 cleaning franchise owners with a further 600 staff, serving about 1,000 clients nationwide.

For more about Paramount Services visit:
www.paramountservices.co.nz