NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support.
In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated eCommerce capabilities
NetSuite's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
Only NetSuite's customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfilment—access to complete, key customer data in real-time empowering them to better support your customers while driving upsell and cross-sell.
Customer Portal enables you to provide customers with highly personalized, interactive service on the Web. Your customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base. With an open line of communication, and a range of self-service options, you'll boost customer satisfaction as well as long-term retention.
NetSuite's marketing automation software automates your entire marketing process, allowing you to better align campaigns and programs with your sales teams.
NetSuite's marketing automation software enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. NetSuite's marketing automation solution lets you track and measure a prospect's activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.
Get complete insight into your marketing programs—by program type, lead source, and promotions—in real time. Seamlessly track lead-to-revenue to measure ROI of lead generation programs.
Create and track highly targeted marketing campaigns. Manage end-to-end mass email campaigns, including database management, target list creation, email personalization, and SPAM-compliant auto-unsubscribe capabilities.
Connect with your customers early in the buying cycle with search-engine-friendly pages and get high rankings in search engines for dynamically generated web pages.
Create landing pages with an easy-to-use, drag and drop interface. Build reusable templates to create a consistent look and feel. Form submission instantly creates leads in CRM system for immediate sales follow up.
Streamline execution of marketing campaigns across multiple channels, including website, email, events and social media.
Align marketing and sales goals to improve collaboration by quickly converting leads into customers.
Deliver highly relevant content to prospects at the right time guiding them through the buying cycle.
Gain insight into campaign performance and ROI with analytics.
NetSuite Campaign Management allows you to create and track highly targeted marketing campaigns based on demographics, purchase trends, response patterns and support histories. With NetSuite, you can continually fine-tune your campaigns and maximize ROI with the ability to track results in real-time.
NetSuite enables quick lead to opportunity conversion with integrated Web to Lead Form with CRM. With NetSuite, as soon as your prospect completes a form, the lead details and other critical information populates NetSuite CRM in real-time and routes immediately to the right sales person. Sales gets leads instantly and gains access to detailed intelligence in real-time.
NetSuite mobility extends collaboration and productivity beyond the workplace. With intuitive tools that provide your mobile workforce with the ability to easily access and upload important data they need outside the office, they're empowered with information at their fingertips. With mobile apps for both iPhone and Android, NetSuite is meeting customer demand for access to ERP capabilities over the world's two most popular mobile operating systems.
In addition, the SuiteCloud development platform enables you to customize mobile applications to your unique business needs, while complementary mobile solutions from SuiteCloud Developer Network partners enable you to extend mobile functionality in such areas as field service, sales and warehousing—regardless of the mobile platform your organization uses.
NetSuite for iPhone, a native iPhone application, is available as a free download from the Apple App Store giving on-the-go business users complete and personalized access to NetSuite's integrated business management suite. This includes dashboard synchronization of KPI metrics, scorecards and graphs, as well as complete record support including creation and modification. You can conduct business on the go, including sales order approvals, estimate conversions, billings and more. NetSuite has taken mobility to the next level. NetSuite's iPhone app now offers Apple Watch integration. Just glance at your watch and you'll see key alerts anytime, anywhere.
NetSuite for Android, a native Android application, is available as a free download from Google Play giving on-the-go business users complete and personalized access to NetSuite's integrated business management suite. This includes dashboard synchronization of KPI metrics, scorecards and graphs, as well as complete record support including creation and modification. You can conduct business on the go, including sales order approvals, estimate conversions, billings and more.
SuitePhone increases mobile user productivity with a desktop-caliber experience on the go – delivering NetSuite functionality from any iOS, Android or Windows mobile device. With SuitePhone, users of iPhone, iPad, Nexus, Windows and other recent smart phones or tablets can perform key tasks in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.
NetSuite Partner Relationship Management (PRM) enables real-time information flow that enhances visibility, boosts collaboration between you and your partners and creates a conduit between partners and your organization.
NetSuite gives you full control over every element of the partner-focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties. NetSuite’s integrated CRM-PRM solution lets you successfully execute a channel strategy while realizing many benefits in terms of expanding revenue, reach and solution augmentation.
Develop and execute integrated marketing campaigns to deliver qualified leads to the right partners.
Unite your partner activities in PRM with sales activities in CRM and with order management into a single application.
Disseminate sales and marketing information across your partner network via email with click-to-destination links to your portal.
Gain insight into day-to-day marketing and sales activities for better tracking and shorter sales cycles.
NetSuite's Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfilment, and sales commission.
Unlike other solutions, NetSuite's SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.
Enable effective collaboration and team selling to streamline the sales cycle.
Get visibility into pipeline and forecasts making sales more predictable.
A true 360-degree view of the customer, including sales, support cases and financial transactions.
Create a holistic view of all accounts and their contacts with related activities in a single view.
Sales forecasting can often be a mystery to your management team, but NetSuite CRM+ takes the guesswork out of forecasts with real-time sales data, complete visibility into opportunities, and a rich set of forecasting tools. Probability-based forecasting offers weighted measurement of pending opportunities, quotes and orders, with the ability to make necessary adjustments as deals progress.
NetSuite CRM+ also provides a system of checks and balances that triangulates the sales forecast into a single dashboard view.