As a pioneer in the commerce industry since 1998, NetSuite was the first to provide an eCommerce software solution that unified eCommerce with your back-office systems. Today, SuiteCommerce powers thousands of online businesses helping them grow and expand to new heights. Backed by professional services, an extensive partner ecosystem and dedicated support, SuiteCommerce provides your business everything it needs to succeed.
NetSuite SuiteCommerce was built with the idea that eCommerce is no longer a stand-alone channel but a core business component. SuiteCommerce enables businesses to move from siloed online, in-store and phone shopping channels to an integrated commerce solution that seamlessly connects eCommerce and in-store POS to order management, inventory, merchandising, marketing, financials and customer service.
NetSuite makes it easy to deliver engaging brand experiences to online shoppers across any device with our SuiteCommerce family of cloud-based eCommerce solutions. Drive more traffic to your web stores, convert browsers into customers and increase online revenue with a flexible, feature-rich eCommerce platform that grows with you.
Shopping behaviours have changed and purchase paths have evolved. Empowered by mobile devices, social media and the ubiquity of information, consumers expect to move freely between online and offline shopping channels. SuiteCommerce InStore provides retailers with a solution that unifies the physical and digital shopping experiences within a single, cloud-based commerce platform. Using a mobile device, arm your sales associates with complete inventory and customer information to engage customers more effectively, drive more sales, and provide a satisfying shopping experience.
Touch tablet UI screen and responsive design technology deliver an easy to use digital selling and servicing device for sale associates to engage with customers anywhere in the store.
Perform traditional point of sale transactions (e.g. cash and carry, exchanges, returns, etc.) quickly and easily.
Customers are able to access products they have added to their eCommerce shopping carts or wish lists at the point-of-sale and add them to an in-store transaction. Products that shoppers would like to save for later can be added back to their eCommerce wish lists.
Access a timeline display of purchases, returns and support requests regardless of what channel a shopper is in.
Get real-time visibility into all inventory held across the company, allowing customers to purchase products regardless of location in a single transaction, including cash-and-carry, ship-to-home or pickup in another store.
Present upsells, cross-sells and related product recommendations based on merchant-driven rules such as location, 'bought also bought' patterns.
Real-time views into store statistics and cash management.
When email marketing is used as a part of your commerce marketing strategy, it's a revenue-generating powerhouse. The Bronto Marketing Platform uses data, such as cart, orders and product details to create automated, personalized shopper engagements across email, SMS and web throughout every lifecycle stage, from sign-up to check out and re-engagement.
Leverage a full suite of easy-to-use tools to manage every aspect of your email and omnichannel marketing programs.
Build a scalable database as the foundation for data-driven marketing. Turn your customer insights into revenue.
Turn cart abandoners and one-time buyers into repeat customers. Now you are in control of the customer lifecycle.
Design mobile-friendly email and SMS campaigns. Grow your list with Text-To-Join. Quickly and easily connect with your mobile customers.
In today’s commerce environment, order fulfilment excellence differentiates your business, creating loyal customers who buy more and become brand advocates. NetSuite Order Management provides the capabilities to meet and exceed rising customer expectations for omnichannel fulfilment while boosting profitability and enabling you to effectively scale your business. As a native piece of the SuiteCommerce platform, NetSuite Order Management easily integrates your commerce system with order management and financials. It delivers the ultimate omnichannel customer experience – allowing shoppers to buy anywhere, fulfil anywhere and return anywhere.
Consolidate and centrally manage both structured and unstructured product data and attributes across all sales channels from a single source of truth. NetSuite integrates product data across all systems and processes – rather than just collecting product information from siloed product information management (PIM) or product content management (PCM) systems. By leveraging product data in a uniform manner across all channels, you can quickly and easily enhance customer experiences while increasing the agility and efficiency of your business operations.
Enable multichannel content creation and distribution with NetSuite.
It’s nearly impossible to gain a full understanding of your customers’ interactions and preferences when your customer, order and inventory data is stored in separate, channel-specific silos. With NetSuite Customer Relationship Management (CRM) running as an integral part of your commerce platform, you get unprecedented visibility into your customers’ browsing and shopping activities. NetSuite CRM provides a 360-degree view of each customer from all channels and touchpoints, allowing you to deliver personalized and consistent service, provide a relevant, engaging shopping experience and build customer loyalty with your brand.
In one place, you can see every interaction an individual has had with your company: online, in-store and on the phone, including their lifetime purchase histories. You’ll also see their website activities, such as items browsed, carted or added to a wish list, responses to marketing campaigns, communications with your company, returns history and much more. Best of all, understand your customers’ lifetime value to maximize profitability while you increase sales by segmenting customers to drive personalized marketing campaigns, promotions and offers.
Give everyone who interfaces with the customer — sales, support and service — access to real-time customer data. NetSuite's 360-degree customer view gives your service and support reps better visibility into customer issues and enables them to provide a consistent and insightful service experience across all channels. At the same time, make information available to shoppers via a password-protected online self-service customer center so they can manage billing and addresses, as well as access their order history and track order status.
Traditional ecommerce platforms paint only a partial picture of customer lifetime value. NetSuite, as your financial system of record, allows you to paint a complete picture of the customer in terms of profitability. By quantifying promotional and marketing costs and product margin, you can make more educated decisions about your marketing spend – targeting the most profitable avenues and customer segments.