Maximise your Services Business Performance with NetSuite Professional Services Automation

Support Your Services Organisation End-to-End with a Powerful, Cloud-Based Suite

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

With NetSuite’s PSA solution you will increase visibility into your professional services organization, improve resource utilization, streamline invoicing and billing, elevate on-time project delivery and drive profitability.

The totally integrated solution, which includes Project Management, Resource Management, Project Accounting, Timesheet and Expense Management and Analytics, provides powerful tools to help you manage your projects, resources and finances.

Whether you are struggling to gain control over your projects, accurately invoice your clients or deliver more with less, NetSuite Professional Services Automation solutions have you covered.

  • Delivers real-time visibility into your services organization’s performance and profitability.
  • Improves on-time project delivery and drives project success rates.
  • Increases resource utilization with advanced resource management functionality.
  • Equips your services team with mobile access to time and expense management.
  • Reduces hardware maintenance costs and upgrade hassles with cloud-based delivery.

Learn more about how NetSuite Professional Services Automation solution can help elevate your services delivery business

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Visibility, Collaboration and Control to Drive On-Time Delivery


NetSuite’s project management solution enables project managers and team members to collaborate on projects and maintain current and accurate project status at all times, allowing managers to proactively identify and resolve potential issues with each engagement.

With NetSuite’s cloud-based solution, stakeholders can see, monitor and manage project status anytime, anywhere. By delivering complete visibility and control, NetSuite’s project management solution gives you real-time access to all of your project information. The result is a significantly improved project completion record, more satisfied clients and reduced non-billable work.

Project tasks and plan are all easily viewed, with exception filters to identify underperforming areas, along with quick links to other key areas of the project.



Gain Complete Project Visibility View the entire project plan with an easy-to-read Gantt chart and get a comprehensive real-time snapshot of project status—down to the task level.
Get Control Over Project Risks and Issues Record project issues down to the task level and track them with descriptions, severity, resolution date and assignment.
Easy Project Setup Easily set up projects using project templates, utilize flexible project duplication options to create new projects from templates and flexibly assign resources.
Get Visibility Into Project Profitability Track all the financial metrics of a project including budgets, estimates, work in progress, bookings, invoices, billing milestones, percentage complete and costs.
Create and Monitor Detailed Project Level Budgets Create revenue and cost estimates for engagements and use “what if” scenarios to optimize price, margin, billing rates and staffing.
Gain Complete Visibility into Resource Management and Skills


Effective resource management is a priority for all professional services executives looking to optimize profit margins, improve billable utilization, retain top talent and increase client satisfaction.

With NetSuite Resource Management, you can ensure that the right resources are working on the right projects, based on real-time project timelines as the project evolves. A comprehensive resource management system, NetSuite helps you manage even the most complex project resource management requirements.

Versatile Resource Planner shows your teams' allocations, highlighting trouble spots and enabling you to expand any resource to get the details.


Streamline Resource Requests and Bookings

Effectively track and allocate resources, specific or generic, by defining multiple booking types and allocate by specific timeframes to provide in-depth visibility.

Proactively Forecast and Allocate Resources

Automate resource utilization and allocation with graphic, interactive reports. Drive forecasting and staffing with generic resource placeholders.

Advanced Skills Tracking and Searching

Search and allocate resources by several criteria. Find the right people and monitor utilization and availability via intuitive visual representation.

Drive Cash Flow by Automating Project Accounting and Invoicing


Maintaining tight control over the strategic direction of your projects, supporting resources effectively and ensuring that projects are completed on time and within budget are critical components to maximize service delivery performance and profitability.

NetSuite Project Accounting connects project activities with company financials, helps ensure accurate accounting and billing throughout project lifecycles, and streamlines time and expense management and provides extensive reporting capabilities.

NetSuite Project Accounting is integrated with the general ledger, accounts payable, accounts receivable, sales orders, purchase orders and inventory management.

Manage sophisticated accounting and revenue recognition rules and have the entire project with key progress, financial and performance indicators together in a single view.



Gain Flexible and Automated Invoicing

Automate project invoices, manage approvals based on customer or project with an end-to-end invoicing engine, view outstanding balance on an invoice in real-time and integrate project accounting with general ledger.

Automate Project-Level Revenue Recognition Processes

Recognize revenue according to its unique schedule and guidelines, leverage revenue recognition that’s separate from project billing to support how your organization measures profitability

Monitor Project Profitability

Monitor and report on summary and detail project-level accounts including project profitability metrics and project budget versus actual in real-time using easy-to-read graphs and reports.

Synchronising Complex Processes from Order to Billing to Revenue Recognition


SuiteBilling transforms billing from a stodgy, back-office function into a strategic differentiator by placing it at the core of the business. NetSuite’s unified billing framework supports transaction, subscription, usage-based and any hybrid model thereof, all while managing revenue accurately and in accordance with the latest revenue recognition standards. NetSuite is an agile and sophisticated solution that offers unparalleled control and flexibility over billing and revenue management processes. SuiteBilling is a centralized framework that supports the universe of monetization models and allows customers to be nimble, innovative and profitable in today’s marketplace.

  • Core unified framework connects transactions, subscriptions and projects to the billing engine and seamlessly flows to financials.
  • Allows for the creation and management of subscriptions (including value based/usage subscriptions) and support for recurring billing with full integration to advanced revenue management and ASC 606 compliance.
  • Provides for the creation and management of complex rating models, often coupled with high volume transactions.


When it comes to timesheet management, you need to make it simple and easy for employees to enter hours worked and supporting timesheet information. The more manageable the process, the more likely timesheets will be accurate and entered on time.

With NetSuite, users can quickly and easily capture detailed timesheets, whether in the office or on the road. NetSuite timesheet management allows mapping of timesheet entry and approvals to your unique business requirements—ensuring you capture the right information the first time, every time.

Quick and easy time entry allows your teams to update effort spent on projects and other tasks accurately and efficiently.




Match Business Needs

Manage and submit timesheets for approval based on your unique business processes or customize the approval process workflow

Flexible Time Entry

Submit timesheets from anywhere, at any time, using any device—including mobile. Or, use the offline client and submit when you’re back online.

Integrated Time Tracking

Track hours worked and allocate directly to projects or tasks expediting project management and project accounting processes.

Improved Visibility and Control

Users have visibility and control with self-service timesheet tracking and approvals including leave tracking and holiday or vacation time.

Maximize Accuracy and Timeliness of Your Expense Processes


In a billable services organization, expense management is critical. To maximize the accuracy and timeliness of expense reporting and overall expense management, this process should be as easy and flexible as possible for users and connect directly with project management and project accounting.

NetSuite Expense Management offers powerful features that improve productivity, enable better tracking and compliance, maximize the accuracy and timeliness of expense reporting and enhance the overall experience.

Capture all expenses with NetSuite’s simple interface and ensure every entry is accurate. Flexible workflow enables efficient approvals.




Powers Employee Productivity

Submit expenses from anywhere—via web browser or mobile device. Photograph receipts with an iPhone.

Flexible and Customizable

Customize workflows and approval processes to meet your unique business, project accounting and expense management needs.

Increase Accuracy and Efficiency

Increase accuracy by integrating Expense Management with Project Management and NetSuite ERP to eliminate double entry of expense reporting data.


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Get Actionable, Real-Time Visibility into Project Performance


To maximize profits and operations, your organization needs clear visibility into team and project performance. NetSuite provides robust dashboards, reporting and analytical tools that provide a real-time view into your services organization.

NetSuite’s dashboards and reporting solutions enable you to monitor, report and analyze overall project performance in real-time, including resource utilization, profit margins, project budgets versus actual and more. Every stakeholder from executive to project manager can instantly see personalized reports with the metrics that matter most.




Make Data Driven Decisions

Gain insights and make better decisions with summary dashboards that show your critical KPIs and let you hone in on your organization’s performance.

Drive Project Performance

Closely monitor project profitability and performance, view resource utilization and billing forecasts, understand backlog and view timesheet status.

Eliminate Manual Processes

Eliminate spreadsheet-based reporting with web-based, real-time reporting. Reduce time spent hunting for key metrics with personalized role-based dashboards.

Improve Collaboration

Improve collaboration by ensuring every stakeholder is operating on the same shared view.