PROBLEM
New functions needed for burgeoning business
Paramount Services previously used a basic accounting package before upgrading to Greentree in 2006. While the legacy system was doing an OK job it didn’t have all the functionality the growing company needed, says Finance Director, Bill Wu.
The company went to market for a new supplier and chose Greentree after evaluating a number of systems. Verde demonstrated the system and Paramount Services was impressed by the broad range of modules it offered – in particular Workflow.
Verde handled the implementation of the system very well, says Bill. “Verde has very responsive staff,” he says. “They get the work done.”
“Greentree nearly sounded too good to be true in the beginning,” he continues. “We were thinking, ‘can it really do all that?’, but it has delivered. Previously, we were struggling to get the information we needed. Now, it’s all in one place where authorised staff can easily access what they need to move processes forward.”
Paramount’s service process has multiple steps, with each step monitored carefully to ensure the work is done properly.
“Greentree’s Workflow systems allow us to design multiple monitoring points and put it on to our desktop, so for our operators it is very easy to see how a job is done at what stage,” says Bill.
SOLUTION
Flexible system geared for growth
Part of Paramount Services’ strategy is acquisition – it bought four companies in less than four years and doubled sales in that same time period.
“The Greentree system allows for aggressive growth without any problems,” says Bill. “Another benefit is the flexibility of the system – it allows us to design it just the way we want it.”
Verde helps with custom development to enable Paramount to get as much as possible out of the system – a service that Bill values highly.
Greentree’s eService portal has also worked well for Paramount. The online portal lets customers log in for real time access to information. They can also log support requests and monitor activities and transactions.
“We started offering clients web access last year and it has been a great success,” says Bill.
“Now our clients can see the benefits of the system for themselves.”
